Ops Launchpad - A one-stop-shop for Operations
The objective of this project was to create a tool that helps business users make better decisions by providing them with clear, concise, and actionable insights. The key aspect was for the dashboard be easy to use and understand, and it should be tailored to the specific needs of the users.
Key features of the dashboard
Integrated L-Allergan and L-AbbVie data analytics and reporting
Simplified access to data through conversational AI capabilities like Kora
Predictive text search for simplified navigation
Improved search of any application or report using keywords
Centralized alert system for cross-functional product performance management: in-development
Personalized recommendations
based on user activity
Explore Operations systems and data assets through Data Ecosystem
Revamped organization of applications & reports using categories/labels
Enhanced “Access Request Guide” integrated with SNOW & IAM access forms
The new navigational platform now serves 130+ capabilities for Operations comprising KINNECT (former name) custom analytics solutions, Qlik reports, and transactional tools.
Key pain-ponts
Inadequate information for decision-making
Complicated navigation reducing overall productivity
Increased bounce-rate &
less user engagement
Cognitive search engine
The Cognitive Search Engine provides a seamless journey to the business users by increasing user engagement that encourages users to interact with it regularly & improves decision-making.
Natural language understanding
Semantic search
Personalization
User interface
Request Access Guide
Clear and concise request process
Step-by-step guide
Clear and concise feedback
The “request access guide” capability is a feature that allows business users to request access to a specific application, report or transactional tool. This feature is crucial because it allows users to get the information or functionality they need, even if they do not have the necessary permissions.
The request tooltips have variations depending on the type of application, report or transactional tool.
Real-time alerts framework: In-development
Alert Framework panel
Alert Framework dashboard